As we continue to read, reflect and discuss the 2012 election results, one thing becomes clear – that there are strong parallels between the mistakes made by the Republican party and the mistakes businesses often make when marketing their products/services. Not surprising, as a political campaign is really just one huge marketing effort. Here are […]
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This is the first in a series of articles about customer service mistakes. I invite readers to send me your stories and if relevant, I will post them here. This is not a complaint site, but merely a venue to use these blunders as lessons on delivering great customer service. Company names will not be […]
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